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Sparkassen-App: Forgot password

Forgot access data for Sparkassen-App · Instructions

Sparkassen-App: Forgot password

Forgot access data for Sparkassen-App · Instructions

You have forgotten your password for the Sparkassen-App. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

Sparkasse card (debit card) – card number

Please have your Sparkasse card (debit card) ready. You will be asked to enter your card number. You will find the number on the back.

Online banking access data

To log in to theSparkassen-App, you need your online banking access data: login name or identity verification ID and online banking PIN.

Recover password

How to: Recover password in the Sparkassen-App

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Before you get started:

Sparkasse card (debit card) – card number

Please have your Sparkasse card (debit card) ready. You will be asked to enter your card number. You will find the number on the back.

Online banking access data

To log in to theSparkassen-App, you need your online banking access data: login name or identity verification ID and online banking PIN.

Expand all Collapse all

How to: Recover password in the Sparkassen-App

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial

And, good to know:

Set up the S-pushTAN-App for the first or again

Set up pushTAN · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Learn more

S-pushTAN-App: Forgotten password

Forgot pushTAN access data · Instructions

Useful tip – if you have forgotten your S-pushTAN-App password for your iPhone/iPad or Android device: Follow our simple step-by-step instructions.

Learn more

Online banking: Forgotten password/PIN

Forgotten access data · Instructions

Useful tip – If you have forgotten your access data (login name/identity verification ID or online banking PIN) for Sparkasse online banking or your access is blocked. Even if your S-pushTAN-App does not work.

Restore access data on PC and smartphone

Learn more

Can’t find what you’re looking for?

Looking for help with something else? The practical guides cover everything you need to know about online banking and our Sparkasse products.

Overview of all guides

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Kunden-Service-Center03941 43-0Mo bis Fr 8.00-18.30 Uhr

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Immer richtig verbunden

Kunden-Service-Center03941 43-0Mo bis Fr 8.00-18.30 Uhr

Termin vereinbaren

Chat starten

Nachricht schreiben

Filiale finden

Die Harzsparkasse erhielt das Qualitätssiegel Gold für die Beratung von Privatkunden in Sachsen-Anhalt vom Deutschen Institut für Bankentests der renommierten Zeitung DIE WELT.

Die Harzsparkasse belegte beim bundesweiten Qualitäts-Bankentest Platz 2 bei der Beratung Baufinanzierung in Sachsen-Anhalt.